Thank you for choosing Lovify to deepen your relationship. We want to ensure you have a transparent and seamless experience with our App features.

1. Digital Goods and Service Delivery
Lovify sells purely digital goods and services, including in-app quiz expansions, virtual resources, and digital subscription access. Because these digital assets are unlocked instantly inside your account upon a successful transaction, we do not ship physical goods, and there are no delivery or tracking timelines involved.

2. Payments and Billing Management
All subscriptions, digital purchases, and premium transactions inside the Lovify mobile application are processed, billed, and managed exclusively by Google LLC through the **Google Play Store Billing System**.

Because Mindsets Ventures Private Limited does not directly handle your transaction processing, we do not possess the authorization to manually issue financial credits, cancel automated banking mandates, or directly reverse charges on your payment method.

3. How to Request a Refund
If you are unsatisfied with a Premium Feature purchase, or if you accidentally initiated a transaction, you must request a refund directly through Google Play following their official consumer protection guidelines:
1. Go to your Google Play Account history page (play.google.com).
2. Find the specific order history for **Lovify**.
3. Select “Report a problem” or “Request a refund” and describe your issue.
4. Google typically evaluates digital refund requests within 24 to 48 hours.

4. Subscription Cancellations
If you have subscribed to a recurring premium plan, you can cancel your subscription at any time directly through the Google Play App under *Menu -> Subscriptions*. Your premium app access will remain fully functional until the end of your current pre-paid billing cycle, at which point it will automatically lapse without further charges.

5. Support and Assistance
While financial reversals must go through Google, our team is always here to resolve any technical delivery issues (such as a purchase failing to unlock features inside your room). If a transaction went through but your game content is still locked, please reach out to us with your Google Play transaction receipt:

Email: [email protected]